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Privacy Policy



Ensuring the privacy of our visitors at TimberXP is paramount to us. We are dedicated to safeguarding your privacy as you navigate our website. The information we gather about you is utilized to enhance the services we offer. We value the privacy and confidentiality of the information you provide and adhere to the Australian Privacy Principles. Please review our privacy policy below attentively.


You have the ability to update your details at any time by notifying us in writing via email. All information received from our customers is safeguarded by our secure server. Our secure server software encrypts all customer data before transmission to us. Moreover, all customer data collected is protected against unauthorized access or use. We do not store credit card information on our servers.




We collect and securely store information you input on our website or provide to us through other means. You may furnish basic contact details such as your name, phone number, address, and email address, enabling us to send information or process your product orders. Additionally, we may gather supplementary information on other occasions, including but not limited to, when you provide feedback, alter your content or email preferences, participate in surveys, or communicate with our customer support.


We may utilize personal information collected from you to furnish you with direct marketing material, updates about our website, and newsletters, contingent upon your registration or subscription to such publications by providing your details. However, if you wish to cease receiving such information, you may inform us via email or unsubscribe at any time, and we will promptly honor your request.


Individual profiles and company details are exclusively utilized for their intended purpose. Information is disclosed to third-party suppliers solely when mandated by law, for purchased goods or services, or to safeguard our copyright, trademarks, and other legal rights.


We respect the privacy of our online visitors and may gather information through this website that could personally identify you. For instance, we collect personally identifiable information you voluntarily provide to us to address visitor inquiries and comments regarding us and our products and services, and to disseminate newsletters.


While in our possession or control, we will employ all reasonable means to preserve the confidentiality of your Personal Data. We do not knowingly share any of your Personal Data with any third party except our service providers who assist us in delivering the information and/or services to you. Should we share your personal information with a service provider, it is contingent upon their agreement to comply with our privacy standards outlined in this policy. Some of our service providers may operate overseas and may not be subject to Australian Privacy Laws. For specific details, please contact us.


Any non-personal information, communications, and materials you transmit to this website or to us via email, or which we acquire from third parties without assurances of confidentiality, may be retained, utilized, and disclosed by us on a non-confidential basis. We retain the freedom to utilize and reproduce such information freely and for any purpose whatsoever. Specifically, we may freely utilize any ideas, concepts, know-how, or techniques contained in such information for various purposes, including product development, manufacturing, or marketing.




A cookie is a small file placed in your web browser that gathers information about your web browsing behavior. Cookies facilitate a website in customizing its configuration to suit your needs and preferences. They do not access information stored on your computer or any personal information (e.g., name, address, email address, or telephone number). While most web browsers automatically accept cookies, you can opt to reject them by adjusting your browser settings. However, this may restrict your full utilization of our website.


Our website employs cookies to analyze website traffic and enhance the visitor experience. Additionally, cookies and pixels may be utilized to deliver pertinent ads to website visitors through third-party services such as Google Analytics. These ads may be displayed on this website or other websites you visit.




Occasionally, we may need to divulge certain information, including your Personal Data, to comply with legal requirements such as laws, regulations, court orders, subpoenas, warrants, or in the course of legal proceedings or in response to requests from law enforcement agencies. Furthermore, we may utilize your Personal Data to safeguard the rights, property, or safety of TimberXP, our customers, or third parties.


In the event of a change in control in one of our businesses (whether through merger, sale, asset transfer, or otherwise), customer information, including your Personal Data, may be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and when necessitated by any of the aforementioned circumstances.




We do not and will not sell or trade personal or customer information. Your personal details will never be disclosed to a third party except for essential information required by providers of products or services you have purchased, or to protect the rights, property, or safety of TimberXP, our customers, or third parties, or if mandated by law.


However, we may use your information in a generalized manner without referencing your name, to generate marketing statistics, identify user demands, and assist in meeting customer needs. Furthermore, the information you provide may be utilized to enhance our website and services but not for any other purpose.




We endeavor to ensure the security, integrity, and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.




This website may contain links to other websites. These links are provided solely for your convenience. Third-party website links do not imply sponsorship, endorsement, or approval of these websites. Kindly note that we are not responsible for the privacy practices of such other websites. We encourage our users to exercise caution and review the privacy statements of each website that collects personally identifiable information when they exit our website. This privacy policy solely pertains to information collected by this website.




In our commitment to maintaining a current privacy policy, this policy is subject to change. We reserve the right to modify this policy at any time, at our sole discretion, with all modifications becoming effective immediately upon posting on this website. We advise revisiting periodically to review our privacy policy.


If you have any questions or concerns at any time regarding our privacy policy or the use of your personal information, please contact us at, and we will respond within 48 hours.

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